Refund policy

Return & Refund Policy

At Vogenza, we want you to be happy with your purchase. We do not offer cash refunds or refunds to the original payment method. However, eligible items may be exchanged for an item of the same value or converted into store credit of the same value, subject to the conditions below.

1. Returns & Exchanges

We accept eligible return and exchange requests within 7 days of delivery.

To be eligible:

  • The item must be unused and in the same condition in which you received it.

  • The item must not be worn, washed, damaged, stained, altered, or otherwise used.

  • The item must have its original packaging and tags, where applicable.

  • Proof of purchase or your order number must be provided.

  • The item must meet all requirements of this policy.

Items that do not meet these requirements may not be accepted.

2. No Cash Refunds

Vogenza does not provide cash refunds or refunds to the original payment method.

If your eligible return is accepted, you may choose between:

  • An exchange for another item of the same value, subject to availability; or

  • Store credit for the same value of the returned item.

Store credit cannot be exchanged for cash and may only be used toward future purchases from Vogenza.

If the replacement item has a higher value, you may be required to pay the difference.

If the replacement item has a lower value, the difference will not be refunded in cash. Where applicable, the difference may be provided as store credit at Vogenza's discretion.

3. Non-Returnable Items

The following items are not eligible for return, exchange, or store credit:

  • Items that have been worn, used, washed, damaged, stained, or altered after delivery.

  • Items without their original packaging or tags, where applicable.

  • Personalized or customized products.

  • Gift cards.

  • Final-sale or explicitly non-returnable items.

  • Items returned outside the 7-day return period.

  • Items showing signs of misuse, improper care, or wear.

Additional exclusions may be stated on the product page or at the time of purchase.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, where applicable

We will review the issue and, if the issue is confirmed, provide an appropriate resolution, which may include a replacement, exchange, or store credit.

5. How to Request an Exchange or Store Credit

To request an exchange or store credit, contact us at:

Email: Business.vogenza@gmail.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the item, if requested

Do not send an item back before receiving return instructions from Vogenza.

Items sent back without prior approval may not be accepted.

6. Return Shipping

Unless the item is damaged, defective, or incorrectly sent by Vogenza, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the item arrived damaged or defective, we will work with you to resolve the issue and may cover the applicable return shipping costs.

7. Exchanges

Eligible items may be exchanged for another available item of the same value.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, you may choose an alternative item of the same value or receive store credit of the same value.

An exchange does not qualify for a cash refund.

8. Store Credit

When store credit is issued, it will be provided for the approved value of the returned item.

Store credit:

  • Can be used toward future purchases from Vogenza.

  • Cannot be exchanged for cash.

  • Cannot be refunded to the original payment method.

  • May be subject to any applicable terms communicated when the credit is issued.

Any applicable store-credit details, including the amount and redemption instructions, will be communicated to the customer.

9. Sale & Promotional Items

Items purchased during a sale or promotional period may be subject to different return or exchange conditions.

Any special restrictions will be communicated on the product page or at the time of purchase.

Unless otherwise stated, eligible sale items may only qualify for exchange or store credit, not cash refunds.

10. Late Return Requests

Return or exchange requests made more than 7 days after delivery may not be accepted.

Customers are responsible for contacting Vogenza within the applicable return period.

11. Contact Us

If you have any questions about our return, exchange, or store-credit policy, please contact us:

Vogenza
Email: Business.vogenza@gmail.com