Shipping Policy

Thank you for shopping with Vogenza. We aim to process and deliver your orders as quickly and smoothly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed.

Orders are not normally processed or shipped on weekends or public holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive shipping information when tracking is available.

2. Delivery Times

Estimated delivery times depend on your shipping destination and the courier service used.

Typical delivery time:

Domestic orders: 3–7 business days

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to circumstances outside our control, including courier delays, weather, public holidays, customs procedures, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

If free shipping is offered as part of a promotion, the applicable conditions will be displayed on our website or at checkout.

4. Tracking Your Order

When tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the tracking information to become active after the package has been handed to the courier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Please carefully check your:

• Full name
• Shipping address
• City
• Postal/ZIP code
• Phone number

If you provide an incorrect or incomplete address and the order has already been shipped, additional shipping charges may apply to resend the package.

6. Delayed Orders

While we do our best to ensure timely delivery, Vogenza cannot guarantee delivery dates once an order has been handed over to the shipping carrier.

Delays may occur because of:

• Courier or logistics issues
• Weather conditions
• Public holidays
• High shipping volumes
• Customs processing
• Incorrect address information
• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us so we can help investigate the shipment.

7. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, building reception, or the delivery location provided to the courier.

If you still cannot locate your package, contact us at business.vogenza@gmail.com with your order number.

We will assist you in investigating the shipment with the applicable delivery carrier.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the damaged packaging
• Photos of the product
• A description of the damage

We will review the situation and determine the appropriate solution.

9. International Shipping

If Vogenza offers international shipping, delivery times and shipping charges will vary depending on the destination.

Customers may be responsible for applicable customs duties, import taxes, or other fees charged by the destination country unless otherwise stated at checkout.

Vogenza is not responsible for delays caused by customs processing.

10. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible at:

business.vogenza@gmail.com

We cannot guarantee that address changes can be made after an order has been processed or shipped.

11. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Vogenza
Email: business.vogenza@gmail.com